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DonationXchange - Frequently Asked Questions

Q. How can I request a donation?
A. To request a donation, please go to a donor organization’s website and look for their donation request form.

Q. Can I see a list of donors who use DonationXchange?
A. Unfortunately, no. At this time our donor groups prefer not to be in a directory, but you can ask community partners in your area if they use DonationXchange. Our donors are located across the country!

Q. Why can't I log in?
A. Be sure you select to Login as a Requester using the email address that was used to submit the request. If you forgot the password, click on Forgot Password to reset the password. Check your SPAM folder for the email from Donationx.org.

Q. How do I check the status of my request?
A. Please log in to your account with the email address you used to submit the request. Your requests will appear on the home screen, and a glossary of status terms can be found at the bottom of the page.

Q. When will I hear back about my request?
A. Typically, donor organizations respond 2-3 weeks prior to the event date, but it is entirely up to the discretion of the donor organization.

Q. Where is my item?
A. Each donor organization is responsible for donating, managing, and shipping their item inventory.

Q. How can I contact the donor organization?
A. If you have any questions about an item, please log in to your DonationXchange account and use the Send Note link next to your request.

Q. How do I update the amount raised for my donation?
A. Log in to your account and click Update Amount Raised next to the donation on the home screen.

Q. Oops... Can you fix my typo?
A. Unfortunately, no. Once a request has been submitted, all data must remain as originally entered. Critical issues may be addressed by using the Send Note feature to contact the donor organization directly.



 


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